Our products are covered by a 90 day money back guarantee. PE System and PE Driver have a 20% restocking fee for returns. There is a 10 day grace period where if you decide to return your PE Driver or PE System and have the product return post marked within 10 days of receiving your order, the 20% restocking fee is waived. Shipping and handling is non-refundable. If you decide that you no longer want to keep your ordered product, just login to your account at My Account, and create an RMA for your order return. For faster processing, after creating your order RMA, and before returning the product, please reach out to us at [email protected] or call us at (541)314-3147 Mon. - Thur. 8:30 A.M. - 6:00 P.M. PST for us to verify your order return before returning the product back to us at PainEraser Systems, PO BOX 527, 633 E Main St., Hermiston, OR 97838. After returned product is received and verified by us, we will refund the purchase price of the qualifying return minus restocking fee of 20% for returns containing PE Driver or PE System that have been verified delivered more than 10 days prior (shipping and handling is non-refundable).