Please read, understand, and follow all instructions and warnings in regard to use of the PainEraser System and accessories. Watch demonstration and instruction videos at www.paineraser.com
Keep guards in place and in working order. Use PainEraser Systems accessories only. Insure the PainEraser attachment is properly aligned, seated, and tightened into the PainEraser Driver before operating.
Check for damaged parts. (Before further use of the instrument, a guard or other part that is damaged should be carefully checked to determine if it will operate properly and perform its intended function safely). Check that all parts and cords are in proper working order before operating the PainEraser System. Contact PainEraser Systems about any problems.
Electrical safety. Always use a grounded electrical outlet. Unplug PainEraser Driver when not in use, and when changing accessories.
Store idle instruments. When not in use, PainEraser System should be stored high or locked up out of reach of children, or other unauthorized users.
Use the right instrument. Do not use PainEraser Driver or accessories for purpose not intended. Use only PainEraser Systems attachments with the PainEraser Driver. Only use genuine PainEraser Systems driver and attachments.
Don’t abuse cord. Never carry instrument by cord or yank it to disconnect from receptacle.
Maintain instruments with care. Maintain a clean therapy surface by sanitizing with alcohol between uses.
Avoid unintentional starting. Don’t carry plugged-in PainEraser Driver with finger on switch. Be sure the power switch is OFF when plugging in.
Outdoor use extension cords. When the PainEraser Driver is used outdoors, use only extension cords intended for use outdoors and so marked.
Guard against electric shock. Prevent body contact with grounded surfaces. For example: pipes, radiators, ranges, and refrigerator enclosures. Always use a grounded electrical outlet.
Replacement parts. PainEraser Systems and accessories are to be serviced only by PainEraser Systems or warranty may be voided.
Never leave PainEraser Driver running unattended. Turn power off. Don’t leave PainEraser Driver until it comes to a complete stop.
Use the proper PainEraser Driver speed. Useful speeds are 1-4 and most typically 3. 5 is used only when using pressure to displace fatty tissue and get down to the joint, muscles, and connective tissues in areas like the hip of a heavy person. The resistance of such tissues is the only time a setting of 5 is recommended and is used to maintain the desired treatment speed under such a heavy load.
As a general rule let the PainEraser Driver do the work. Heavy treatment pressure is not required, is more work for the operator, and will not produce a better result. The weight of the PainEraser Driver and the operators hand weight are sufficient pressure in nearly all situations.
DO NOT USE THE PAINERASER TREATMENT HEADS OVER METAL, PLASTIC, BELTS, OR DECORATIONS ON OR AGAINST THE TOP OR UNDER THE SURFACE OF CLOTHING. THE EXCESSIVE FRICTION CAN DAMAGE THE UNIT AS WELL AS THE CLOTHING. DAMAGE IN THIS WAY IS NOT COVERED BY WARRANTY. THIN LOOSE CLOTHES ARE BEST ATTIRE FOR TREATMENT. HAVING "SCRUBS" AVAILABLE FOR PEOPLE TO WEAR DURING TREATMENT IS A GOOD IDEA IF THEY ARRIVE WITH CLOTHING THAT MAKES TREATMENT AWKWARD.
Every PainEraser Systems product is warranted to be free of defects from workmanship and materials for the period of THREE YEARS from the date of original purchase. Should any trouble develop during the three-year period, return the COMPLETE product by logging in to your account at My Account, and create an RMA for your order return. For fastest processing, after creating your order RMA, and before returning the product, please reach out to us at [email protected] or call us at (541)314-3147 Mon. - Thur. 8:30 A.M. - 6:00 P.M. PST for us to verify your warranty return before returning the product back to us at PainEraser Systems, PO BOX 527, 633 E Main St., Hermiston, OR 97838. If inspection shows the trouble is caused by defective workmanship or material, PainEraser Systems will repair (or at our option, replace) without charge.
Warranty applies to Batteries for the first 90 days.
These warranties do not apply to PainEraser Systems Siliboot, or where:
- Repairs have been made or attempted by others.
- Repairs are required because of normal wear and tear.
- The instrument has been abused, misused, improperly maintained or operated. Abuse includes, but not limited to, liquid damage or physical damage caused by impact.
- Alterations have been made to the instrument .
- Use of PainEraser Systems attachments with other non PainEraser Systems power tools.
- When product has been used in Illegal and/or unauthorized use.
- When product is used without viewing safety and/or training videos.
IN NO EVENT SHALL PAINERASER SYSTEMS BE LIABLE FOR (A) ANY INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING FROM THE SALE OR USE OF THE PRODUCTS SOLD UNDER THESE WARRANTIES, OR (B) ANY AMOUNT IN EXCESS OF THE AMOUNT ACTUALLY PAID TO PAINERASER SYSTEMS FOR THE PRODUCTS SOLD HEREUNDER. THIS LIMITATION APPLIES BOTH DURING AND AFTER THE TERMS OF THE WARRANTY. PAINERASER SYSTEMS DISCLAIMS LIABILITY FOR ANY IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF “MERCHANTABILITY” AND “FITNESS FOR A SPECIFIC PURPOSE” AFTER THE EXPIRATION OF ANY EXPRESS WARRANTY.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you.
PainEraser Systems reserves the right to make changes or improvements on its products without incurring an additional obligation including any obligation to make corresponding changes or improvements to products previously manufactured or sold. PainEraser Systems reserves the right to discontinue products at any time without notice. We reserve the right to refuse service to anyone for any reason at any time. All illustrations and photographs displayed on this website are the property of PainEraser Systems and shall not be duplicated or reproduced without the express written consent of PainEraser Systems. Pain Eraser System reserves the right to make changes to warranties or other documentation.
*Some restrictions may apply see our Terms and Conditions.
Updated June 18, 2020